Where to File a Solar Complaint in New Jersey: Who Handles What (2026)

Your PSE&G bill doesn’t match the proposal. A company you’ve never heard of has started sending the solar invoices. Or the salesperson who promised “free solar from the state” has stopped answering. You want to complain to someone official, and now you have a different problem: New Jersey has several agencies that touch solar, and sending your complaint to the wrong one costs you time.

Here’s who handles what, with the contact details straight from the agencies.



Start here: the Division of Consumer Affairs

For most solar sales problems, the agency that matters is the New Jersey Division of Consumer Affairs, part of the Attorney General’s office. Its Office of Consumer Protection investigates complaints against businesses and enforces the state’s Consumer Fraud Act. Misleading savings claims, contract terms that weren’t explained, and unregistered contractors all land here.

• Phone: 1-800-242-5846 (toll-free within New Jersey) or 973-504-6200.
• Online: file through the Division’s website, njconsumeraffairs.gov.
• By mail: New Jersey Division of Consumer Affairs, P.O. Box 45025, Newark, NJ 07101. Send copies of your documents, not originals.
• Status updates and extra documents: AskConsumerAffairs@dca.njoag.gov.

Two things are worth knowing. The Division’s complaint form says it asks you to try to resolve the problem with the business first, and that the completed form is a government record that can be requested under the Open Public Records Act. Staff review each complaint to decide whether it alleges a violation, so a complaint is the start of a review, not a promise of a refund.

The utility side: the Board of Public Utilities

Some solar problems aren’t about the contract. They’re about your utility: a net metering credit that never showed up, a connection that’s stuck, or a bill that makes no sense. For those, the Board of Public Utilities (BPU) has a Division of Customer Assistance.

• Phone: 800-624-0241 in New Jersey (9 a.m. to 4 p.m.), or 609-341-9188 from out of state.
• Online: the BPU’s complaint page.
• By mail: Division of Customer Assistance, 44 South Clinton Avenue (9th Floor), P.O. Box 350, Trenton, NJ 08625-0350.

The BPU asks customers to contact their utility first. It also says net metering complaints should be submitted through the Clean Energy Program, at njcleanenergy.com or 866-NJSMART. The BPU’s Customer Assistance Division handles utility complaints like service delays, high bills, and payment arrangements. A dispute with an installer or lender over how a contract was sold typically belongs with Consumer Affairs.

“Free government solar”? The BPU says it doesn’t exist

If someone told you the state or the government was giving you free solar panels, the BPU’s own website says plainly that the State of New Jersey and the BPU don’t have a program that offers free solar panel installation for residents. That sentence, or a screenshot of it, can matter if what you were told doesn’t match what you got. State incentive programs are listed at the Clean Energy Program’s site.

Loans: the CFPB

If your solar system was financed, problems with the loan, like servicing errors, credit reporting, or a payment you didn’t expect, can go to the Consumer Financial Protection Bureau.

• Online: consumerfinance.gov/complaint.
• Phone: (855) 411-2372.
• What happens next: the CFPB sends your complaint to the company, which generally responds within 15 days and has up to 60 days to give a final response.

For sales practices that cross state lines, the Federal Trade Commission takes reports at reportfraud.ftc.gov.

Court options

A complaint to an agency isn’t a lawsuit. If the dispute is about money, New Jersey has small claims options: the Small Claims Section for smaller amounts and the Special Civil Part for larger ones. The dollar limits can change, so check the New Jersey Courts website for current figures.

Which agency for which problem

• You were sold something misleading (savings that didn’t happen, “free solar,” terms you weren’t told): Division of Consumer Affairs.
• The contractor may not be registered, or the contract left out required terms: Division of Consumer Affairs. See our guide to canceling a solar contract in New Jersey.
• A net metering credit, interconnection, or utility billing problem: your utility first, then the BPU and the Clean Energy Program.
• A loan servicing or credit reporting issue: CFPB.
• Your installer went bankrupt: see who owns your New Jersey contract now, then use the routes above for the sale and the servicing.
• You think a signature isn’t yours: tell the lender and credit bureaus in writing, and file with Consumer Affairs.

What to put in a complaint

• A short timeline of what happened, in order, with dates.
• The business’s full name and address, and the salesperson’s name if you have it.
• Your contract and any proposal, including every page that mentions savings, incentives, or “free.”
• Statements and messages with the company.
• What you want: a refund, a cancellation, a fix, or an investigation.
• Copies only. Keep the originals.

Our site doesn’t replace any of this, and we aren’t a government agency or a law firm. A free contract review can help you figure out which agency fits and what to include.

Don’t wait

Claims under New Jersey’s Consumer Fraud Act generally have to be brought within a set time limit, which courts have generally treated as six years. That’s a general rule, not advice about your case, and evidence gets harder to find as time passes. Gather your documents now.

Questions about filing a solar complaint

What’s the right number for the New Jersey Division of Consumer Affairs?

1-800-242-5846 toll-free within New Jersey, or 973-504-6200. New Jersey Solar Exit’s number, (973) 649-9006, is a private company’s line and not a state agency’s.

Does filing a complaint cancel my contract?

No. A complaint asks an agency to review the situation. It doesn’t end your obligations or cancel anything on its own.

Will my complaint be public?

The Division’s form says a completed complaint is a government record that can be requested under the Open Public Records Act, so assume it isn’t confidential.

Not sure which agency fits your solar problem, or want your documents reviewed before you file?

Call New Jersey Solar Exit at (973) 649-9006 or book a free consultation.

We’re not a law firm and this isn’t legal advice, but we can show you where you stand.